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FAQ & Policies

Return & Refund Policy:

  • Every Dark Triumph watch is unique.  We use all antique, vintage and pre-owned watch faces.  Because of this, creating a guarantee for the watch is difficult, but every one of our curated pieces comes with a 3-day return policy.  If for any reason you are not completely satisfied with your timepiece, simply ship the watch back to us within three business days and we will refund the full payment price minus shipping & restocking fees of 15%.  Returns must be sent overnight or by priority international delivery, fully insured and paid for by the customer.  Watches returned must be in the same condition as initially shipped. 

  • All International Sales are Final.

  • All EBay, discounted, sale or custom items are Final.

  • Please be mindful that the majority of our products are vintage or even antique (some over 100 plus years).  As with all mechanical and vintage items, regular maintenance and care is recommended and required to ensure the lasting reliability of the timepiece.   

  • Our priority is building watches that nurture great relationships with our clients.  Our goal is to provide you with a timepiece of horological significance that blends art and technology into a one-of-a-kind masterpiece.

Credit Card Payments:

  • Dark Triumph accepts credit cards online using our secured site during checkout. 
  •  We want your buying experience to go smoothly and securely, so please be advised we may request additional information as a security precaution such as:
  • Requesting a copy of the customers credit card and government-issued ID to verify identity & address.

  • Requesting customer to sign a credit card authorization form that authorizes the payment as "Internet Order".

  • Customer Ship to & Bill Addresses must match.

  • If you prefer, we offer Bank Wire as an alternate payment methods.  This selection can be made during checkout.

Return & Refund Policy for Custom Orders: 

  • Pieces that are created as a special order, custom or modified design basis are not returnable or refundable.  Our guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals. Note: that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape. We will be happy to make minor adjustments like re-sizing or anything that might have broken do to our craftsmanship and or fix any damage(s) that might have occurred during the original shipment.

  • We recommend that you ship all jewelry and loose stones with an insured courier (USPS insured, FedEx insured, UPS insured) and retain your shipping receipt.  Make sure your jewelry and loose stones are packaged correctly, Dark Triumph is not responsible for any items you ship to us that is stolen, lost or damaged in transit.

Condition & Accuracy:

  • Each watch will come as described.  As most of our pieces are vintage, please expect light wear & patina from usage.  If there are any glaring marks, scarring, or damage to the piece, we will disclose this in the item description and photographs.  Our intention is to offer 100% original products and movements.  One exception is that our pocket watches have been converted from original cases to new custom cases to showcase these on your wrist.  We can not be responsible for every part in the watch being original as most of our items we sell are unique vintage or rare antiques.  Many of these are 50-100 years old while still being in great working condition.  Please read the description very carefully as we state which parts are new which are original to the best of our knowledge.  We DO NOT sell any Replica/Fake wristwatches.  Please read each item description and examine all product images carefully prior to purchase. 

  • Most of our pieces run from a manual winding or automatic movement, which are generally not as accurate as modern quartz.  We check all of our pieces to ensure they are running accurately and within acceptable time loss/gain limits before putting them up for sale.  Again, regular maintenance and care is recommended after purchase to ensure the accuracy and longevity of your timepiece.

Shipping & Handling:

  • All of our watches include complimentary insured shipping within the 50 States!  

  • We will generally ship all of our products via Federal Express within 5 Business Days of purchase.  Expedited shipping is available at additional cost. 

  • We welcome International sales.  International customers outside of US are responsible for all fees associated with shipping to their respective countries.  Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.  These fees are not part of shipping and are not included in any Dark Triumph charges.  The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.  Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.  Customs policies vary widely from country to country; you should contact your local customs office for further information.  When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.  All international orders will have full value declared on customs forms - no exceptions.

  • Link to duty calculator on web  http://www.dutycalculator.com/new-import-duty-and-tax-calculation/.  Please note Dark Triumph is not affiliated nor does it validate this duty calculator.  It's included here as helpful guide and starting place for our International Customers to estimate.  We encourage our customers to check with their local customs and government to ensure they accurately anticipate any fees.

 Where do our watches come from?

  • In addition to scouring the world to find the most handsome and rare watches, we have cultivated a vast network of trusted dealers, and individuals throughout the watch market who provide us with access to amazing wristwatches not generally available for direct retail purchase. 

  • These timepieces are on hand and will ship swiftly upon order.  

 



Questions? Contact Us at: (602) 888-DARK

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